Order Cancellation
All merchandise sold on this website is intended for personal use only, and not for resale. We reserve the rights to cancel all orders without prior notification that are assessed to be for resale purposes.
Cancellations
Once your order has been submitted, any modifications or cancellations must be made in writing, prior to the processing of that order, which is usually within 24 hours. No modifications/cancellations are allowed once an order has been processed.
Order Processing
Once payment received, please allow 1-2 days to process and 2-3 weeks for us to create your jewelry! Lead time is the time we need for production only and does not include shipping time. If you need something delivered by a certain date, please contact us to see whether this is possible. We always do our absolute best to make this possible for our customers.
Return Policy
Pishon Jewels will do our best to make every single jewelry perfect and beautiful to please our customers. Since Pishon Jewels makes most jewelry Made to Order, these items are not returnable or refundable unless there is any defects on the jewelry caused by us.
If damage occurred due to faulty packaging on our part, please photograph the package, keep it and the contents if we need to retrieve it, and let us know immediately via our contact page. We will review the information, and depending on the situation we’ll generally give you the option of either a refund or we’ll ship you a replacement. In all cases, we’ll ask you to return the piece being replaced.
If you received the wrong jewelry from us, let us know within 3 days of receiving it and we’ll help you either replace the item or issue you a refund.